I have just got my MC back from having some work done at Darren Wood. I had an ABS pump replaced (I supplied the part they did the work), MOT and new throttle cable fitted.
I have to say it was a real pleasure dealing with Darren and Mike both are very nice blokes and friendly, they both clearly like and understand their BMW's and especially like the M Coupes.
As has been said before, they are experienced BMW Technicians and clearly know their business.
Their labour prices seem very reasonable and their work standard very high.
All in it was a much more pleasurable experience than dealing with a main dealer, when you phone the garage up Mike or Derren are the ones that answer the phone, you can pick their brains and get impartial advice. . A further example, whilst my car was with them I accidentally phoned Mike on his work mobile from my mobile on a Sunday afternoon (they are closed on a Sunday); he didn’t answer but did ring me back within 3 minutes to ask how he could help me.
Essentially they have that old fashioned sense of delivering good quality and reliable customer service and really want to take the time to ensure the right job is done properly, even if that means a smaller bill for them.
Their opening hours seem really flexible (they both work long hours) but that means it is really convenient to drop off and pick up your car around your work hours, something that I think a lot of garages really need to learn and understand what a pain this can be.
I fully recommend them and will be having my next stage 2 service done by them. I am sure I have found the right garage to look after my MC for the future and all work on my car will be going their way from now on.
I have to say it was a real pleasure dealing with Darren and Mike both are very nice blokes and friendly, they both clearly like and understand their BMW's and especially like the M Coupes.
As has been said before, they are experienced BMW Technicians and clearly know their business.
Their labour prices seem very reasonable and their work standard very high.
All in it was a much more pleasurable experience than dealing with a main dealer, when you phone the garage up Mike or Derren are the ones that answer the phone, you can pick their brains and get impartial advice. . A further example, whilst my car was with them I accidentally phoned Mike on his work mobile from my mobile on a Sunday afternoon (they are closed on a Sunday); he didn’t answer but did ring me back within 3 minutes to ask how he could help me.
Essentially they have that old fashioned sense of delivering good quality and reliable customer service and really want to take the time to ensure the right job is done properly, even if that means a smaller bill for them.
Their opening hours seem really flexible (they both work long hours) but that means it is really convenient to drop off and pick up your car around your work hours, something that I think a lot of garages really need to learn and understand what a pain this can be.
I fully recommend them and will be having my next stage 2 service done by them. I am sure I have found the right garage to look after my MC for the future and all work on my car will be going their way from now on.
Comment